FAQ

What is your returns policy?

We want you to be happy with your purchases so If you change your mind and would like a refund, let us know within 30 days of receipt. Please contact us for a return authorisation number and then return the goods in its original condition. We will give you a full refund of the amount paid but you will be responsible for the return postage, unless the item is faulty. ***Please note this does not apply to items that have been personalised, which cannot be refunded. Refunds will only be made once goods have been returned in good condition. Please retain proof of posting as this will be needed should goods be lost in transit. If a refund is approved, it will be given via the same method that the original payment was made in.

How long does delivery take?

Delivery usually takes 2 working days provided orders are made before 3pm.

What is the cost of delivery?

UK Mainland Deliveries

Standard Shipping (Two working days) at £2.99 + VAT for orders up to £50 + VAT

Standard Shipping (1 working day) ) at £7.99 + VAT for orders less than £150 + VAT

Shipping is free for orders over £150 + VAT *

* Deliveries to remote areas of the UK like the Scottish Highlands, may be subject to a carriage charge.

We ship worldwide.Load your shopping cart and use the shipping estimator to estimate your shipping costs.If your destination does not appear, then just email us with your order and full address details and we will quote you the shipping costs.

How much do I need to order?

There is no minimum order value or spend on our website.You can buy just 1 item to as many as you like.If you live in the UK Mainland and you want free shipping, then you need to spend £150.00 before vat.

Do the prices include Vat?

All prices listed on the website do not include vat. Vat will be added during checkout.If you are from another EU country please contact us and we can deal with your order individually provided you supply us with your vat number.

We ship to the whole of Europe and worldwide. If you are having trouble checking out because of your destination then please contact us as we may be required to quote for shipping costs first!

Do you deliver overseas?

We ship to the whole of Europe and worldwide. If you are having trouble checking out because of your destination then please contact us as we may be required to quote for shipping costs first!

Can I get a sample?

If you require a sample of our product/s then please send us an email or call us as we can send you a free sample depending on the item. Alternatively you can buy one as we also sell single units. We can also waive the shipping cost for you if buying only samples.

How do I pay for my order?

At present we accept payment through PayPal.

We can also issue you an invoice with our bank details to pay directly into our account

Can I get a Vat invoice for my purchase?

Yes we can supply you with a vat invoice for your purchase. The simplest way to get a vat invoice is to log into your web account online and print it from there!

We would normally send you a vat receipt by email when you order.

Can I use/download your pictures online?

Pictures can be downloaded and used solely for sale and marketing purposes on your website or platform.